Terms & conditions

Last updated July 2025.

Our website, www.thetennisschool.uk is a website operated by The Tennis School. We are registered in United Kingdom and have our registered office at 11 Farley Copse, Binfield RG42 1PF You can contact us by email at info@thetennisschool.co.uk

By using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you don’t agree to these terms, you shouldn’t use our website.

Changes to these terms or website

We amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.

We may update and change our website from time to time to reflect changes to our products, our users' needs and our business priorities.

Suspending or withdrawing our website

Our website is made available free of charge.

We don’t guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Transferring these terms

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer won’t affect your rights under these terms.

Booking of courses

All course bookings are subject to availability.

It is your responsibility to check that you/your player has/have been enrolled for the correct group (squad), and that you are aware of the correct timings and location of this class.

All coaching courses will not run during school holidays (excluding camps). Clients will be advised by the coach when the last session of term is, but it is your responsibility to know the duration of the coaching course.

You will be required to provide a current email address to confirm bookings.

We reserve the right to amend any terms and conditions within this document.

Juniors (18 and under)

To book onto a group (squad) we need the player’s name, DOB, address, any medical condition, allergy, or special needs info, parent’s full name, mobile number and email address. This information is needed at least 24 hours before the time of the squad.

You must also notify us of any change or deterioration of any such medical condition, allergy or special needs. We will keep this information confidential and handle such issues with discretion. It is our policy to include any such individuals within the scheduled squads wherever possible, but we reserve the right to refuse the booking if we are regrettably unable to accommodate the needs of the individual on our squads.

Permission for children to go home with another parent or guardian must be given in advance and if no permission is received and contact cannot be made with parent/guardian, we will keep the child until they are picked up or contact is made.

We make every effort to ensure that the details on the website or in flyers are correct but we reserve the right to amend any errors at any time and will inform you of any changes.

When making a booking, it is your responsibility to ensure that any course participant is the correct age for that course. We reserve the right to refuse entry to a course if any participant is found not to be of the correct age, or is unable to complete a course due to being in the incorrect age group. In these circumstances there will be no refund;

Payment for the squads needs to be made in advance for the relevant term otherwise the player will not be able to join the squad.

Individual lessons

These can be arranged at any time subject to availability, but to best guarantee a booking it should be made at least 24 hours in advance.

Lessons can take place at the school (St Neot's Prep), or on public courts or home courts. For public or home courts there might be an additional travel charge will be agreed at time of booking.

If a lesson needs to be cancelled, please try to give as much notice as possible. If more than 24 hours given, then there is no cancellation charge. If less than 24 hours notice given, the full cost of lesson may be payable if we had turned away alternative lessons for yours, otherwise we will not charge a cancellation fee if possible.

Payment for courses

Payment for junior and adult squads needs to be made in advance of the squad starting.

Payment can be made by cash, bank transfer, online payment (credit card) as per instructions on the website.

At our discretion, we may offer up to 1 week credit if a player misses a week due to illness, holiday, birthday etc and we credit this against the next term’s fees. This credit benefit is only applicable if payment has been made prior to the course commencing.

Cancellation of courses

(a) All cancellations must be made in writing, by letter or email (not by text or voicemail), and be received a minimum of seven days before the course begins. Verbal cancellations will not be accepted. On cancellation of a course booking up to seven days or more prior to the first session, a refund will be given. No refunds will be available after that date. We are unable to accept replacements in lieu of your booking. We can give credits;

(b) We reserve the right to cancel courses one week in advance of the start date in the unlikely event of insufficient numbers. A full refund will then be given.

(c) Changing from one course is free of charge if there is availability in target group and moving will not reduce numbers too much from source group.

(5) Bad Weather Policy

Please bring protection from showers/sun as our general policy is that courses will go ahead unless there is persistent heavy rain and the indoor sports facility is not available

In the rare event that a session is lost to rain during a course, we will offer a credit against the next term’s course fees.

(6) Adult and Junior Tennis Course Bookings

We reserve the right to make changes, including price, content, description, terms, reasonable location, etc. at any time without notice.

A decision regarding weather conditions is made 30 minutes before the start time.

(7) Lateness in Picking Up.

We have the right to remove any children whose parents are late picking more than once on a course. In these circumstances no refund will be issued.

(8) Damages, Loss and Injury

Damage caused whilst on The Tennis School courses is chargeable to the offender(s). To the extent permitted by law, The Tennis School will not accept responsibility for any death or injuries incurred during play at any of the coaching sites in any weather/ground conditions. The Tennis School accepts no liability for damage to, or loss of, any property or articles or things whatsoever, placed or left at any of the coaching site by any person or organisation.

(9) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website;

(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website to transmit or send unsolicited commercial communications. You must not use our website for any purposes related to marketing without our express written consent.

Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

Refunds

All cancellations must be made in writing, by letter or email, and be received a minimum of seven days before the course begins. Verbal cancellations will not be accepted. No refunds available after that date. We are unable to accept replacements in lieu of your booking. We do give credits in exceptional circumstances.

Availability & Cancellation

Places on courses are subject to availability. We reserve the right to cancel courses one week in advance of start date in the unlikely event of insufficient numbers. A full refund will then be given.

Clothing

Players must wear comfortable sports clothing and flat soled, non marking trainers. We advise people to wear correct tennis shoes as they offer better support and comfort whilst playing.

Child Protection

The Tennis School coaches have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event we will contact the club’s Welfare Officer, LTA Safeguarding team, or Local Safeguarding Children’s Board and act on their advice.

First Aid

In the event of an accident or medical issue, first aid will be administered to children in our care, and the emergency services will be called if necessary, unless advised otherwise. If your child has specific medical needs that may impact on their wellbeing or enjoyment of the squad, lesson or camp, e.g. the use of an Epipen, it is essential that the management of The Tennis School are aware prior to the commencement of the course.

We suggest that all parents of children carrying Epipens arrange for a qualified medical practitioner to demonstrate use of the Epipen to our Head Coach on their first day of course. If this is not possible then we will accept a demonstration given by a parent/guardian instead.

We will notify parents of any medical issues experienced by a student as soon as possible.

If medical issues impact on a student’s ability to participate safely in the lesson, squad or camp, we reserve the right to request clarification from a qualified medical practitioner (usually a GP) regarding suitability of student to continue tennis and agreement from parent or guardian to accept responsibility for the medical issues. Until such clarification is received, we reserve the right withdraw that student from the lesson, squad or camp for their own safety, no refund will be given for absence due to exclusion for medical reasons.

Photography and videography

The Tennis School may take photographs and video footage at squads, lessons or camps to use for training, marketing and promotional purposes. To exclude your child we must be informed in writing at the time of booking.

Equal Opportunities

The Tennis School is an equal opportunities employer and also welcomes all children regardless of their gender, ability, race or religion. Each child attending The Tennis School coaching is of equal value and is entitled to equal access of opportunity. We operate a zero tolerance policy to discrimination or bullying of any kind.

Child Exclusion

On rare occasions children can prove incompatible with the general well-being of the The Tennis School coaching environment e.g. bullying, disruptive or aggressive behaviour. We reserve the right to exclude such children. This applies to parents and guardians as well, we expect to operate in an environment of fair play, respect and no disruption. No refund will be made for any remaining days booked, and any costs associated with the exclusion, including transport home, will be the parent’s responsibility.

Acceptance of Terms and Conditions

All adults and parents and guardians of juniors are made aware of these Terms and Conditions. Participation implies acceptance to the Terms and Conditions as set out above.

Privacy of accounts

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@thetennisschool.co.uk

Intellectual property rights

We’re the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any pages from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You must not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our website or any services provided via, or in relation to, our website. This includes using (or permitting, authorising or attempting the use of):

Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the website or any data, content, information or services accessed via the same.
Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but isn’t limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4 of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Reliance

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.

Third party links

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links shouldn’t be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those website or resources.

User-generated content

This website may include information and materials uploaded by other users of the website, including to bulletin boards and chat rooms. This information and these materials haven’t been verified or approved by us. The views expressed by other users on our website don’t represent our views or values.

Limitation of liability

Whether you are a consumer or a business user:

We don’t exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it.

We won’t be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our website; or
use of or reliance on any content displayed on our website.

In particular, we won’t be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Data protection

For information on how we collect and use your personal data, please read our privacy and cookies policy, available at https://www.thetennisschool.uk/privacy-cookies-policy.

Computer misuse

We don’t guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Links to our website

You may link to our home page, provided you do so in a way that is fair and legal and doesn’t damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our website in any website that isn’t owned by you.

Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our website other than that set out above, please contact info@thetennisschool.co.uk

Governing law and jurisdiction

These terms, and any non-contractual obligations arising hereunder, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any matter and proceedings arising out of these terms.

Contacting us

If you need to contact us, you can reach us at:

info@thetennisschool.co.uk

07584133196